Overworked managers are doing things they shouldn’t be doing.

Whether you call it a “team” or an “ensemble” or a “harmonious work group” is not what matters; what matters is helping all parties understand that the success of the individual is tied irrevocably to the success of the whole.

In the most highly stressed projects, people at all levels talk about the schedule being “aggressive, ” or even “highly aggressive.” In my experience, projects in which the schedule is commonly termed aggressive or highly aggressive invariably turn out to be fiascoes. “Aggressive schedule,” I’ve come to suspect, is a kind of code phrase – understood implicitly by all involved – for a schedule that is absurd, that has no chance at all of being met.

On the best teams, different individuals provide occasional leadership, taking charge in areas where they have particular strengths. No one is the permanent leader, because that person would then cease to be a peer and the team interaction would begin to break down.

Rooms without a view are like prisons for the people who have to stay in them.

Productivity has to be defined as benefit divided by cost. The benefit is observed dollar savings and revenue from the work performed, and cost is the total cost, including replacement of any workers used up by the effort.

When the office environment is frustrating enough, people look for a place to hide out. They book the conference rooms or head for the library or wander off for coffee and just don’t come back. No, they are not meeting for secret romance or plotting political coups; they are hiding out to work. The good news here is that your people really do need to feel the accomplishment of work completed. They will go to great extremes to make that happen.

As long as people tend to define themselves at least partially in terms of the work they do, any change to that work, its procedures and modes, is likely to have self-definitional importance to them. This can lead to surprising amounts of change resistance.

The statistics about reading are particularly discouraging: The average software developer, for example, doesn’t own a single book on the subject of his or her work, and hasn’t ever read one.

When companies can’t invent, it’s usually because their people are too damn busy.